Can you tell us a bit about Duffs?
This year Duffs Jewellers is celebrating its 90th year in jewellery and is still owned and operated by the Duff family, in its fourth generation – you can actually talk to the owners. We have a team of five jewellers; two diamond graders; four gemmologists and an amazing customer service team.
What makes us special is our attention to customer service, quality craftsmanship and a range of superior jewellery brands. We hand pick all of our premium coloured gemstones and diamonds that are displayed in our stores.
What can a couple expect when coming into Duffs?
Our fabulous staff will assist and guide you to find the ring that will always remind you of the love you have for each other. We have a vast range of engagement and wedding rings in all different sizes, diamond shapes/colours and at varying prices. This includes many traditional and unconventional choices, as well as the option to have your ring custom made to suit your individual style. We want you to find the ring you truly desire.
What can you do for couples who want something truly unique?
If you can’t find something you like in our store, you have an alternative. We have an on-site workshop where we custom design jewellery. If you have a picture or sketch of your dream ring, we can design and manufacture for you. We are also experts in jewellery remodelling. If you have a family heirloom that needs a new lease of life, we can transform it into something completely unique and exciting.
Can you cater to brides who might want a beautiful gift for their bridesmaids?
If you are after that special something for your bridal party, we suggest a gorgeous ring, earrings or pendant from the many silver brands we carry. If you want something different, we have many ladies watches that would make a great gift.
What about post-wedding?
We want to be there for all of our customers’ life journeys, including anniversaries and family celebrations. Our jewellers are on hand to care for our customers’ jewellery. We can clean and repair all jewellery purchased from our stores, and advise on any restorations on family heirlooms.
What makes Duffs stand out?
We are a trusted family business, with five of the Duffs family working directly with our customers. We extend to every customer that friendly family feeling because we strive to be your family jewellers for life. Our aim is to spark joy and happiness in the heart of every person and to provide an exceptional customer experience. Most of our jewellery has been designed, assembled and crafted by us, including sourcing gemstones worldwide.
What does the team love about working with couples?
We enjoy every step of the engagement and wedding journey with our couples. Sometimes the groom might want to surprise his bride with a proposal in a romantic location, or sometimes both partners visit our store looking for a signature design that they both adore. We love developing genuine bonds with our customers and dedicating ourselves to assisting them.
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